Responsible Gaming —
Your protection is our priority
At 99x0, we believe gaming should be a source of entertainment — not stress or anxiety. Our responsible gaming tools and guidelines help you enjoy a safe and enjoyable experience.
Our Responsible Gaming Principles
99x0 always places player protection at the highest importance. The following principles are the foundation of every service we offer.
21+ Age Requirement
Only those aged 21 or above may open an account and play at 99x0. We take a strict stance against gambling by minors. Age verification is an integral part of our account creation process.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately, and a waiting period applies if you wish to increase it. This helps you play within your budget.
Time-Out Feature
If you want to take a short break, use the time-out feature. You can take a break ranging from 24 hours to several weeks. During a time-out, logging into your account or placing bets is temporarily suspended.
Self-Exclusion
If you feel gaming is having a negative impact on your life, you can close your account entirely through self-exclusion. This decision can be made for a fixed period or permanently. We respect this courageous step you take for yourself.
Bet Limit Control
Decide in advance the maximum amount you will bet in each session. Our system will notify you when the set limit is reached. This control helps you maintain a mindful and enjoyable gaming experience.
24/7 Support Service
For any issue, at any time — our Bengali-speaking support team is here for you. Chat with us directly via live chat or reach out by email. We are always ready to listen to your concerns and provide solutions.
Signs of Problem Gambling
It is not always easy to notice when recreational gaming becomes a problem. If you notice the following signs, it is important to be cautious and seek help.
At 99x0, we value your mental wellbeing more than any reward. Be honest with yourself — take action at the right time.
How to Use Our Protection Tools
All of these tools are available free of charge on every 99x0 account. Activate them at any time, according to your needs.
Deposit Limit
Go to Account Settings to set a daily, weekly, or monthly deposit limit. The minimum deposit amount is ৳500. Once a limit is lowered, it takes effect immediately. A 24-hour waiting period is required to increase a limit — this protects you from making decisions on impulse.
Time-Out
Choose the time-out option for a temporary break. You can take a break of 24 hours, 7 days, 14 days, or 30 days. During a time-out you will not be able to place any bets, but the funds in your account will remain completely safe and can be withdrawn.
Self-Exclusion
Self-exclusion is the most effective step for a long-term break. You can close your account for 3 months, 6 months, 1 year, or permanently. During this period there is no option to re-register or log in. Activate it with the assistance of our support team.
Reality Check
Use the reality check feature to track how long you have been playing in a single session. A reminder will appear at set intervals — showing a summary of how long you have played and how much you have won or lost. This helps you stay aware.
Build Healthy Gaming Habits
Responsible gaming is not just about restrictions — it is a positive mindset. The tips below will help keep your gaming experience enjoyable and safe.
Always treat gaming as a form of entertainment — not as a source of income.
Before you play, decide in advance the maximum amount of money and time you will spend.
Take regular breaks — refresh yourself from time to time instead of playing for long stretches at a stretch.
Avoid gaming when you are stressed, tired, or after drinking alcohol.
Do not place more bets in an attempt to recover money you have lost.
Only game after fulfilling your responsibilities to family, friends, and work.
When you win, stop after your set time — avoid the temptation to keep winning more.
Need Help? We Are Here
Gaming problems are a serious matter — there is no shame in talking about it. Our team is always ready to support you.
Live Chat Support
Our Bengali-speaking support team is available on live chat 24 hours a day, 7 days a week. Chat with us directly for any concerns, to set limits, or to request self-exclusion.
Contact by Email
For confidential communication, email us at: [email protected] — we will respond as quickly as possible and keep your information completely private.
Read the FAQ
Visit our FAQ page for detailed information about deposit limits, time-out, or self-exclusion. You will find simple answers to common questions there.
Enjoy Responsibly with 99x0
Join 99x0 today for a safe, transparent, and enjoyable gaming experience. Our cricket betting, slot games, and live casino — all in Bengali, for Bangladeshis.
21+ For those aged 21 and above only. Play responsibly.