99x0 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 99x0 collects, uses and protects your data.
Introduction and Scope
This Privacy Policy ("Policy") applies to the 99x0 platform and all services associated with it. When you register on 99x0, use our website or use any of our services, you are considered to have accepted the terms of this Privacy Policy.
99x0 believes that protecting our users' privacy is one of our highest responsibilities. That is why we always transparently disclose what information we collect, why we collect it and how it is used.
What Information We Collect
When opening an account on 99x0 and using our services, we may collect the following types of information. Each piece of information is collected for a specific purpose and we do not collect any information beyond what is necessary.
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address (for communication and account verification)
- National ID card or passport details (for identity verification)
- Current residential address
2.2 Financial Information
- bKash, Nagad, Rocket or Upay account details (for transactions)
- Deposit and withdrawal history
- Balance and bonus information
2.3 Usage Information
- IP address and device type
- Browser version and operating system
- Game play history and preferences
- Login time and session information
- Information obtained from cookies and tracking technologies
2.4 Communication Information
- Records of your conversations with us via live chat and email
- Information related to complaints or requests
Purpose of Information Use
99x0 uses collected information only for legitimate purposes. The main reasons for our use of information are listed below:
Cookies and Tracking Technologies
99x0 uses cookies and similar technologies to operate the website smoothly and improve the user experience. Cookies are small data files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website. These cookies are used to maintain login sessions and ensure security. They cannot be disabled.
- Functionality Cookies: Help remember your preferences such as language or display settings.
- Analytics Cookies: Used to analyse website traffic and usage patterns. This information is collected in completely anonymous form.
4.2 Cookie Controls
You can disable non-essential cookies at any time by going to your browser settings. However, this may limit some functionality of the website.
Sharing Information with Third Parties
99x0 never sells your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties. Those circumstances are listed below:
5.1 Service Provider Partners
We work with trusted partners for payment processing, identity verification and technical services. These partners may only use information for the designated tasks and are bound by strict confidentiality agreements.
5.2 Game Providers
Minimum necessary information is shared with game providers such as Pragmatic Play, Spribe, JILI, PG Soft and others, used solely to operate games and ensure fair play.
5.3 Legal Requirements
It may be necessary to disclose information to comply with court orders, lawful requests from investigative authorities or applicable law. In such cases we will try to notify you as far as possible, unless prohibited by law.
5.4 Business Transfers
In the event of a company merger, acquisition or asset sale, user information may be transferred. We will give users appropriate notice before such a change and the new entity will also be obligated to comply with this Privacy Policy.
Data Security Measures
To keep your information secure on the 99x0 platform, we follow industry-standard technologies and processes. The key features of our security framework are outlined below:
Data Retention Period
99x0 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
7.1 Account-Related Information
All account information is retained while your account is active. After the account is closed, information is retained for a specified period in accordance with applicable legal requirements.
7.2 Financial Information
Records of financial transactions must be retained for an extended period to meet legal and regulatory obligations. This information is retained in compliance with legal requirements related to anti-money laundering.
7.3 Security Logs
Login and security logs are retained for a specified period to ensure cybersecurity and assist in investigating suspicious activity.
7.4 Data Deletion
Once legal obligations have expired and information is no longer needed for any legitimate purpose, we securely delete or anonymise it.
Your Rights and Controls
As a 99x0 user, you have specific rights regarding your personal information. We respect these rights and will respond appropriately to any request you make.
8.1 Right of Access
You may request to view your personal information held by us at any time. After verifying your identity, we will provide the information within a reasonable time.
8.2 Data Correction
If any of your information is incorrect or incomplete, you may request a correction through our support. For verifiable errors, we will make corrections promptly.
8.3 Request for Data Deletion
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for legal, regulatory or ongoing dispute-related reasons.
8.4 Objection to Processing
You may object to the use or processing of your information for specific purposes. The option to opt out of marketing communications will always be available.
8.5 Request Process
To exercise any of the above rights, contact us at [email protected] or through our 24/7 live chat support. We will respond within a reasonable time after verifying your identity.
Protection of Minors' Information
99x0 is a platform for those aged 21 or above only. We do not knowingly collect any information from minors.
Age verification is in place during the registration process. If we are informed that a minor's information has entered our system for any reason, we will immediately close that account and delete the relevant information.
Policy Changes and Updates
99x0 may update this Privacy Policy as needed. The policy may be revised based on changes to services, new legal requirements or user feedback.
10.1 Notice of Changes
For significant changes, we will post a clear notice on the website and inform registered users by email. The date of the change will be noted in the "Last Updated" section at the top of this page.
10.2 Continued Use
If you continue using 99x0 after notice of a change, you are considered to have accepted the new Privacy Policy. If you do not agree with the new policy, you may request that your account be closed.
Contact and Support
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us. The 99x0 privacy team is always ready to answer any of your queries.
For privacy-related requests, we generally aim to respond within a reasonable time. Complex matters may take longer, but we will always keep you informed of the progress of the process.
Your privacy is our priority. 99x0 is committed to always handling your information with the greatest care and responsibility. Our goal is to create a safe and transparent gaming environment.